Portal Help

Dashboard

• Unzipping the All Customer Records Report

Customer Profiles

• KYC/Personal Info Tab
• How to update a legacy customer profile to an Entity Profile
• What is an Entity Profile?
• Change a customer's Entity Profile

Interpreting Check Results

• Manually Overriding Biometrics/OCR Results
• Biometrics and OCR Check Results
• VEVO Check

Blocklists

• Adding profiles to the internal watchlist
• Adding and individual attribute to the internal blocklist
• Managing your Internal Blocklist
• What types of profiles and attributes can be added to the blocklist?
• Add and remove an entire profile from your internal blocklist
• Resolving a potential blocklist match

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